Tech writing 2.0 – microformats

What will microformats mean for your technical documentation? We live in a world where unstructured content is easy to create, but very hard to search on. Unfortunately, creating structured content, which is easy to search on, is expensive. The latest solution to this problem is microformats. These provide simple data “chunks”, embedded in a Web… Read more »

MadCap Flare now released

MadCap Software has now released the shrink-wrap version of Flare. Flare is a new help authoring tool, created by the original developers of RoboHelp, that will appeal to users of RoboHelp. It includes support for new Vista Help format from Microsoft. Cherryleaf will be offering Flare training courses in the UK and Europe.

Get the unique Cherryleaf toolbar

Cherryleaf has been developing an Web Toolbar for technical communicators. Please download and install the toolbar here. It offers: Instant access to our site from any site on the web Search from anywhere on the Web Check your Email – Hotmail, Yahoo, Gmail and POP3Check job vacancies in one click Notification of new Blog postings… Read more »

Complexity causes 50% of product returns

Elke den Ouden, of the Technical University of Eindhoven, has found in her thesis that half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices. Product complaints and returns are often caused by poor design, but companies frequently dismiss them… Read more »