We were asked by a PhD student in technical communication at Oklahoma State University this week if she could include some of our articles and findings on single sourcing in her dissertation. She is looking into whether native English readers and non-native English readers comprehend single-sourced English-language documents differently. We look forward to reading about… Read more »
Leon Benjamin is launching a book called “Winning by Sharing“. It is about the dramatic changes in the nature of work, the emergence of the network economy and its implications for corporations, employees and portfolio workers. It describes the emergence of extensive, global networks of people who want to work and conduct business in completely… Read more »
In 2001, the Techwhirl Web site published a report on Stress Management for the Technical Communicator. How can writing be stressful, you may ask. They cite overload of tasks, impossible deadlines or expectations and difficulty getting information from subject matter experts (SMEs) as the main reason why it occurs. So how do they manage the… Read more »
The Microsoft Help and Support site is now providing an RSS feed (Really Simple Syndication) for its Knowledge Base articles. Is anyone else using RSS for its delivery of user assistance information?
Tags and tag navigation could offer a new and better way of finding and organising user assistance information. Tags allow the users to create the navigation route or routes to information. Sites such as del.icio.us, flickr, technorati allow readers to tag as they see fit. We think it could work well. What do you think?