Office online – portal on using MS Office

Microsoft’s new Assistance Platform (AP) Help engine has gone live – it now handles all of the assistance queries, Tables of Contents and feedback for Office Online. Office Online is a portal for all things Office. Has Microsoft pushed the bounds of what you can do in creating community around assistance, templates, support, and learning?… Read more »

Celebrate the short winter evenings and take the opportunity to network in a relaxed environment.

Come and have a Christmas tipple with Cherryleaf. Get in the mood for the party season and have a few drinks whilst catching up with technical authors and other business people. The third of our successful networking events is taking place near Borough Market and London Bridge Station on Thursday 8th December from 6.30pm. Contact… Read more »

Our Happy Place

We have a folder on our intranet for storing feedback we receive from our customers and partners, which we call “our happy place”. Yesterday , we received some very nice feedback on our presentation at TICAD, which we will add to our collection: “May I take this opportunity to thank you for your excellent presentation… Read more »

Reflections on TICAD

The TICAD conference focussed on process, particularly single sourcing and translation. It was in marked contract to the ISTC conference, which focussed on value – of the outputs technical authors produce. Ellis spoke on the estimating, reporting and costing of documentation projects. It seemed to be well received. The last speaker, James Woudhuysen, talked about… Read more »

Orwell on writing good English

Justin found an essay by Orwell on writing good English. It includes these rules: Never use a metaphor, simile, or other figure of speech which you are used to seeing in print. Never use a long word where a short one will do. If it is possible to cut a word out, always cut it… Read more »