We received this email last night from one of our clients: “Hi Carol, This is just an email to say what a productive and useful day I had working with Justin. He was an inspiration to me and I now feel that we have a very positive way forward with our application that meets all… Read more »
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Do you trust your users to write your documentation? The answer is, probably not. It is not unknown for software developers to fear that their users become, at times, stressed and angry with their software. This can lead to a more difficult relationship between you and your customer, with clients who decide to walk away…. Read more »
Justin Darley and Ellis Pratt were both speakers at the ISTC conference last weekend. It was good to see the conference focus on how documentation can add value to a business in terms of ROI. Bogo Vatovec produced an excellent keynote speech on the future for Technical Communicators. One of his key points was “Good… Read more »
We found out yesterday that our work has been referenced in another two academic papers (http://www.cranfield.ac.uk/sims/mem/rick/pdfs/e_smart_report1.pdf and http://www.acsg.mcmaster.ca/group/techreps.acg/CAS03-15-SP.pdf), which is (1) pleasant and (2) a surprise.