What will have the greatest impact on technical communication in the future? Vista Help, DITA XML, single sourcing perhaps? More likely, it will be the application of Web 2.0 technologies to the task of supporting users – affecting both technical support and user documentation. Given the nature of these things, we’re likely to see its… Read more »
Cherryleaf has launched a course for anyone wanting to understand the key concepts behind DITA (Darwin Information Typing Architecture). DITA is an open source XML-based framework for designing and delivering well-structured content efficiently and consistently in a single-sourcing environment. It provides a standard approach for creating task-oriented information and assembling topics into books or other… Read more »
The BBC has reported that Barclays Bank is moving away from “the arcane language that has be-devilled bank customers for generations”. The bank said it wants to move away from confusing acronyms and jargon, using “more colloquial” terms instead. Jim Hytner, Barclays’ marketing director, said: “We will be using language that everyone knows and understands”…. Read more »
If you are looking to justify software testing and quality, then these two reports may help: The Economic Impacts of Inadequate Infrastructure for Software Testing The ROI from Software Quality – An Executive Briefing
Microsoft’s Visual Studio 2005 SDK now includes a Help authoring tool that allows “authoring, building and deployment of documentation to be plugged into Visual Studio”. The tool, HelpStudio Lite, is a slimmed down version of the Innovasys’ HelpStudio. If you would like training in Help Studio or Help Studio lite, then please contact us.