The “Web 2.0 … The Machine is Us/ing Us” video reached the top of the Technorati video list this week. I was emailed the link, with the comment “A good advert for Cherryleaf work”. They were right, in that it sums up a lot of the issues that technical authors face and will face in… Read more »

Tagging is a way that users can organize online information, using their own terminology. Pew Internet & American Life Project found that, in its December 2006 survey, 28% of internet users have tagged or categorized content online such as photos, news stories or blog posts. So how could tagging be best used with user documentation?

“Here is an announcement of a forthcoming STC UK Chapter event to be held in Birmingham on 10th March. Bookings for the first major STC UK event of 2007 are now being taken. To use our online booking facility, visit the STC UK web site at: http://www.stcuk.org/programme/programme.htm Our meeting will be about new ways of… Read more »

In case you missed it, RoboHelp 6 was released yesterday. New features in RoboHelp 6 include: User-defined variables that enable you to define global variables for certain text elements, so you can quickly change multiple instances of a term throughout a help system or knowledge base RoboScreen Capture, which combines a screen capture application with… Read more »

We help technology companies worried about the perceived value of their software and the cost of supporting end users. It’s often due to user documentation that is unclear, too big or missing vital information. I don’t suppose your company is experiencing any of these issues? I’m referring to having more support calls than you’d like,… Read more »