24 October 2005 emails

Our mail server went down on Monday 24th October. If you sent us an email and haven’t received a reply, then please resend your message. We’re sorry for any inconvenience.

How well do you trust your users?

Do you trust your users to write your documentation? The answer is, probably not. It is not unknown for software developers to fear that their users become, at times, stressed and angry with their software. This can lead to a more difficult relationship between you and your customer, with clients who decide to walk away…. Read more »

ISTC Conference

Justin Darley and Ellis Pratt were both speakers at the ISTC conference last weekend. It was good to see the conference focus on how documentation can add value to a business in terms of ROI. Bogo Vatovec produced an excellent keynote speech on the future for Technical Communicators. One of his key points was “Good… Read more »

Academic references to Cherryleaf

We found out yesterday that our work has been referenced in another two academic papers (http://www.cranfield.ac.uk/sims/mem/rick/pdfs/e_smart_report1.pdf and http://www.acsg.mcmaster.ca/group/techreps.acg/CAS03-15-SP.pdf), which is (1) pleasant and (2) a surprise.

Preview of next version of Word

For anyone interested in what the next version of Word should look like in a year or so’s time: http://channel9.msdn.com/Showpost.aspx?postid=114720 www.microsoft.com/presspass/features/2005/sep05/09-13OfficeUI.mspx Pics http://www.strengholt-online.nl/pdc05/index.html http://www.microsoft.com/events/executives/billgates.mspx It’s interesting to see that Microsoft is moving away from File|Edit|View|Insert etc user interface, having a “ribbon” and Write|Insert|Page Layout|References|Review| etc instead. Given File|Edit|View|Insert has been copied by pretty much every… Read more »