We’ve been working on a white paper that looks at how User Assistance can be more effective and developed more effectively when you’re working in an Agile environment. The white paper should be published in the next few weeks, but here’s a sneak peek at one of the issues we discuss: the lack of time… Read more »
Category: Agile
Is “document late” a good idea?
One of the strategies in the Agile methodology is to create documentation as late as possible. Is this actually a good idea? According to Scott Ambler: A common agile practice is to defer the creation of all deliverable documentation as late as possible, creating them just before you need to actually deliver them…Fundamentally, this strategy… Read more »
Towards Agile authoring
Agile programming has grown in popularity, and it has lead to new challenges for those involved in providing User Assistance for those applications. So is it time for Technical Authors to develop an equivalent method for developing content for these projects? Is it time to develop an “Agile authoring” methodology? Such a method needs to… Read more »
The Lean user guide
It was suggested I read The Lean Startup, by Eric Riess. This book outlines how principles of Lean manufacturing can be applied to startup businesses, and software businesses in particular. For startups, it’s about how to figure out the right thing to build – that people will pay for – as quickly as possible. I’m still reading it, and so far, it is very good.
It begs the question:
Where does user documentation fit in a Lean startup, and can the principles of Lean be applied to User Assistance?