The secret to user generated and crowd sourced content

Mozilla’s Janet Swisher had a number of useful tips at Technical Communications UK 2012 on how to encourage user generated and community based content: People contribute because they want to learn something and for personal growth. You need to recognise this work. Crowds aren’t smart, communities of peers are. Create a community about the topic… Read more »

Looking back on Technical Communications UK 2012 conference

Technical Communications UK 2012, the conference organised by The Institute of Scientific and Technical Communicators, ended last Thursday, and I’ve had a few days to reflect on this event. What was new There was a more of an international feel to the conference this year – there seemed to be more overseas speakers and delegates… Read more »

See you at Technical Communications UK Conference 2-4 October

We’ll be at Technical Communications UK conference next week. Ellis will be speaking on the 4th October (at 11.00) on “What does the iPad 3 mean for Technical Authors?”. The Technical Communications UK conference includes speakers from outside the technical communication profession, with the aim of bringing a new perspective on communicating information. A successful conference… Read more »

How to build a multi-million dollar business by putting manuals on the Web

One of the issues we’ve been promoting for many years is the importance for Technical Authors to publish their user guides and online Help on the Web. A surprisingly large amount of companies still don’t offer Web versions, for reasons that include: It’s too difficult Our competitors might read it and reverse-engineer our product Support/Training/Marketing… Read more »

Video from STC Summit 2012

I did a little bit of videoing while I was speaking at the STC conference. I hope it gives a flavour of the event: