Arjuna Krishna Das posted a link to an Information Week article on Microsoft’s fine from the European Union. http://www.informationweek.com/news/showArticle.jhtml?articleID=206900497 “Specifically, the EC ruled that Microsoft was overcharging rivals for the documentation they need to make their server products interoperable with Windows-based PCs and servers. The decision was upheld last year by Europe’s second highest court…. Read more »
Category: documentation
The ROI of documentation and support
In two conversations this week, the issue of “how do you measure the value of documentation?” has come up. The benefits of user documentation (reduced support calls, increase in the perceived value of the product, happier customers, better customer retention, increase product usage etc) can be identified, but it can be hard to measure them… Read more »
What is the value of user documentation?
One of the biggest challenges for technical authors is to demonstrate and assess the value of the work they do. This is is also true in some other professions as well, such as those in design. I came across an article by Suzan Boztepe on what exactly constitutes user value and how design can contribute… Read more »