TechCommAlliance founded as an international consortium for professional technical communication services

FOR IMMEDIATE RELEASE 26 May, 2009, 12.00 GMT Contact: Ellis Pratt +44 1784 258672 London, UK―Cherryleaf Ltd  is joining with Scriptorium Publishing  (United States of America) and HyperWrite (Australia) to create the TechComm Alliance. Ellis Pratt, Sales and Marketing Director at Cherryleaf Ltd., commented, “Working with TechComm Alliance means that you’re working with technical communicators… Read more »

Why bother with end user documentation for Web Applications?

In Rahel Bailie’s excellent presentation at the STC Conference (“The New Face of Documentation“), she looked at the “No Documentation” approach to software user assistance. This, she summed up, as the “we don’t document it; we just fix it” view of software development. She argued that a “No Documentation” approach doesn’t lead to no documentation. Users soon… Read more »

How can technical authors become part of technology ecosystems?

Jonathan Mitchener has written an article in Engineering and Technology magazine on the interest of technology providers in creating “ecosystems”. This is the concept of offering not just gadgets but also a range of related products and services, which can integrate seamlessly with each other in an overall system. The poster boy for this ecosystem approach is… Read more »

What should you include in your user documentation?

Technical authors are faced with limited time and resources, so they often are faced with the dilemma as to what to include and what to leave out of their user documentation. You may ask, if 80% read only 20% of the content, is there any value in documenting the rest? Technical Authors are often great… Read more »

Documentation and when things go wrong

The latest edition of the IET’s “Engineering & Technology” magazine looks at engineering disasters and, in doing so, provides food for thought regarding the role of documentation. “Hard lessons” looks at ten disasters, such as the Challenger Space Shuttle, and the reasons why these disasters can occur.  Looking at the disasters, I could see some common themes:… Read more »