We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.
Category: guide
A free illustrated guide to content strategy
One of the kind things people were saying to us at the tekom conference last week was they enjoyed reading our free illustrated guide to DITA. Indeed, we’ve been bowled over by the response to this mini graphic novel and the number of people who have downloaded it. This prompted us to complete a second… Read more »
The business benefits of DITA – in graphic novel form
We’ve put together a free illustrated guide that explains the business benefits of the DITA authoring and publishing standard. It’s suitable for Technical Authors and non-Technical Authors. You’ll find this guide is in graphic novel (or comic) format, comprising 18 colour pages. You can download the guide from the Cherryleaf website in EPUB, PDF and… Read more »
An innovative approach for a user manual from Samsung
Here is a very innovative approach to providing a user guide, from Samsung : According to Vitamin Design: These books actually contain the phone. Each page reveals the elements of the phone in the right order, helping the user to set up the sim card, the battery and even slide the case onto the phone…. Read more »
UK Govt says “RTFM” to new fathers
Yet another sign that quick reference cards are back in fashion: Plans to be set out in the Families Green Paper will propose better advice and information for couples and address the balance between work and childcare by considering ways to make public services more “family friendly”. Under the Green Paper, new fathers will be… Read more »