Should Technical Authors be allowed to work from home?

With the recent media attention on Yahoo’s announcement that it is banning its staff from “remote” working, we thought it might be useful to look at the case for and against Technical Authors working from home. The case for allowing remote working They can do their jobs more productively without interruption from others. When Technical Authors… Read more »

Webinar: Towards an Agile authoring methodology – learning from Lean

Agile programming has grown in popularity and it has led to new challenges for those involved in providing user assistance for those applications. So is it time for technical authors to develop an equivalent method for developing content for these projects? Is it time to develop an “Agile authoring” methodology? Also, if we want to… Read more »

Is your Technical Author a “Quant” or a “Pundit”?

The US Presidential elections have just ended, and the big winners were the “Quants” – the statisticians such as Nate Silver, who used statistical models of big data sets to accurately predict the electoral college vote results. In competition with the Quants were the “Pundits”. These were the commentators on politics, some of whom said… Read more »

5 Whys – what does this mean for Technical Authors?

The “5 Whys” is a question-and-answer technique used to discover the root cause of a defect or problem. It is an approach used in the Lean manufacturing methodology, as well as the Six Sigma business management strategy. Here’s an example of the 5 Whys technique: Problem: The vehicle will not start. Why? – The battery is dead…. Read more »