How the curse of the jilted Technical Author hit Google

Beware the software developer who releases software without adequate user assistance (in plain English: user guides and online Help) for “The curse of the jilted Technical Author” may strike your product. This curse has just hit Google, who last week announced the demise of Google Wave. Google released Google Wave without any online Help or… Read more »

UK Technical Authors reveal 5 business benefits of Web-based Help

Having your online Help published on the Web could do wonders to your business. Here are five business benefits: 1. Marketing SEO benefits The search engines love the type of information-rich content that online Help contains (more information), because the content is valuable and other Web sites link to it. The result is these pages… Read more »

Support call cost reduction calculator

We’ve added a simple online calculator to the Cherryleaf Web site for calculating the potential savings in support costs derived from having online Help. See our Support call cost reduction calculator page. We’re also developing a more comprehensive spreadsheet to help you measure the value of documentation. Contact us if you would like a copy.

Google Chrome OS Help – What will it be like?

Techcrunch has reported on an early glimpse of Google’s upcoming Operating System, Chrome OS. So, you are no doubt asking, will Chrome OS come with online Help? Will it be initiated in a similar way to Help in Windows or by some sort of new means? From the screen shots on the Techcrunch site, it appears, yes,  there… Read more »