Here is a list of the upcoming Cherryleaf presentations and events: 21 May 2012 “What Should Technical Communicators Do When Products Just Work?” STC Summit, Chicago What is the future for Technical Communicators when many organisations believe products are getting easier and they don’t need to spend so much on user documentation? We’ll look at whether the traditional… Read more »
Category: presentation
Our 2nd ‘Trends in Technical Documentation’ Talk – 9th May 2012
Cherryleaf is curating and hosting a programme of talks on trends in technical documentation. At these sessions, there’ll be presentations from respected members of the Technical Communication profession, plus the opportunity to network with your peers. The next talk is: User Assistance in a Social World We’ll be looking questions, such as: Where does technical documentation… Read more »
Will online video replace the written user guide?
TED’s Chris Anderson says the rise of Web video is driving a worldwide phenomenon he calls “Crowd Accelerated Innovation” – a self-fueling cycle of learning that could be as significant as the invention of print. He claims What Gutenberg did for writing, online video can now do for face-to-face communication…Information often can be taken in… Read more »
Understanding how people learn – the Affective Context Model
Nick Shackleton-Jones, Manager of Online & Informal Learning at the BBC, has created a video explaining the Affective Context Model and what it means for learning. He talks about how emotion plays a part in the way we learn. This provides me with an opportunity to highlight my presentation at the TCUK conference, “Documentation as… Read more »
Case Study: User Documentation at Red Gate Software
Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software. We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation. This is the full interview, and… Read more »