Managing a documentation project successfully – more jelly and ice cream

This video on simplifying business, using the metaphor of organising a children’s party, made me smile and consider how successful documentation projects are managed. The presenter is suggesting managers need to, in complex systems, give up rigid control from above. Instead, they should watch for organisational patterns, encouraging the good and discouraging the bad. The key to managing a documentation project… Read more »

If your Technical Publications department was a business

Sometimes it’s good for managers to look at a department in a slightly different way from normal. What, for example, if the Technical Publications department was a business? If a business troubleshooter were to come in and ask key commercial questions, could they be answered? Questions such as: Would it know how many customers it had?… Read more »