Involved in user documentation? Then please take part in the Cherryleaf user documentation strategy survey 2011. It aims to take a strategic look at user documentation, looking at aspects such as the purpose and value of (and future trends in) user documentation. By user documentation, we mean user guides, online Help, web based Help, screencasts… Read more »
Category: ROI
Our client’s fire risk assessment report generator goes live this week
In the UK, every building, apart from private single dwellings, needs to be assessed for fire risk every three years. To do this, a fire risk assessor will assess the building and write a report on their findings and recommendations. For offices, these reports can be 30 pages long, and it can take an assessor… Read more »
The SEO benefits of Web-based Help – case studies
Web-based product documentation is often the quickest way to learn how to resolve an issue, and we can see this from statistics provided recently by both Mindtouch and Atlassian. Mindtouch is reporting organic searches account for almost 60% of referrals to its client Autodesk’s WikiHelp product documentation community. Online Help is also the number one… Read more »
User Assistance: Prevention or cure?
In 2011, will we see a trend towards preventing users getting stuck, rather than curing them after they’ve got stuck? User Interface design is preventative. Support is curative. User documentation is, in most cases, curative. With new technologies for assisting users emerging, Technical Authors may have the opportunity to provide assistance before users get stuck…. Read more »
Using the Wheel – a story
This is an adapted version of a story from Selling the Wheel, by Jeff Cox: Once upon a time, long ago, a resourceful fellow named Max came up with a brilliant idea and invented the Wheel. He said to his wife, ‘you know what, the Wheel is going to make us lots of money’. His… Read more »