Technical Documentation: How it really gets written

This reputedly originates from Damien Katz of The CouchDB Project: “Welcome to the world of technical documentation! The situation you are in is no different from any other technical author. The technical writing process: 1. Ask engineer how the damn thing works. 2. Deafing silence. 3. Crickets. 4. Tumbleweed. 5. Just start writing something. Anything…. Read more »

Banking 2.0 – Could a technical author prevent a future banking crisis?

In the United Kingdom, the banking sector has been changed fundamentally today, with HM Government taking shareholdings in two major banks. This change has already been called “Banking 2.0”, and it’s clear that the government support and part-ownership ushers in a new approach to finance and risk. In order to prevent future banking crises, there… Read more »

Technical authors tackle “The curse of knowledge”

If you’ve ever struggled to explain something to someone considerably less expert than yourself, you may have experienced “The curse of knowledge”. It’s a curse that technical authors resolve everyday, although they may not know they’ve been doing it. It’s a phrase that comes from a great book called “Made to Stick” by Chip and… Read more »