In two conversations this week, the issue of “how do you measure the value of documentation?” has come up. The benefits of user documentation (reduced support calls, increase in the perceived value of the product, happier customers, better customer retention, increase product usage etc) can be identified, but it can be hard to measure them… Read more »
Category: Technical Authors
Wanted Technical Author, Cambridge, £25K-£35K
#2866 Technical Author, Cambridge, £25K-£35K + Benefits This is an ideal job for someone who loves working in a fast-paced, innovative, expanding and successful organisation. Our client is a very successful software house based in Cambridge. It is looking for a technical author who can develop online Help, Web-based Help and embedded help for GUIs… Read more »
What will 2008 bring?
What will 2008 bring for you? Perhaps you fancy spending it living in the South of France, sun on your back and 8 weeks holiday entitlement, or amongst the seven hills of Sheffield. If you check our list of current technical author vacancies then we could help you do that. We’ve also got vacancies in… Read more »
The secrets of effective technical authors
In early 2007, Cherryleaf carried out a survey to find out the challenges technical authors face. We looked at satisfaction levels, the status of authors and what was holding them back, if anything. We also looked at other research on what makes a good writer. We received nearly 500 responses, and we presented our conclusions… Read more »
What will be the documentation equivalent to Google’s OpenSocial?
Google’s OpenSocial project is causing quite a buzz at the moment. According to the New York Times, “Its initiative, which it calls OpenSocial, is an appeal to software developers and Web sites to cooperate in adopting a single set of software standards for the little software widgets that can add a social-networking layer to all… Read more »