The user assistance skill set

We were having a clearout when I found a handout from a presentation made by Joe Welinske on the user assistance skill set. Although this presentation must have been made four or five years ago, it still rings true today. According to Joe’s survey, the skill set of for user assistance comprises: Writing Editing Indexing… Read more »

What does single sourced content mean to readers?

Lyn Gattis kindly sent us a copy of her PhD dissertation over the Christmas break. She used some content from the Cherryleaf Web site in her dissertation, which looked into the comprehensibility of single sourced technical documents. In her dissertation, Lyn painted this scene: “Judi Greene is evaluating the capabilities of ‘CommonText’, a new single… Read more »

Can technical authors be “part of the conversation”?

I was reading a post by an acquaintance of mine, William Buist, on how advertising will need to change in the future. He wrote: “At a recent conference Mark Zuckerberg, the 23 year old boss of Facebook was talking to 250 or so “middle aged” advertising executives about the news ways that Facebook envisaged advertising… Read more »

Making interactive “How To” videos

Hypertext functionality comes to videos. Asterpix is an interesting Web site that enables technical communicators and trainers to create interactive videos. This brings Captivate-type functionality to TV/YouTube videos. You can add hotspots and hyperlinks to areas of the video, allowing viewers to get more information on objects of interest during video playback. Viewers can also… Read more »

Adobe to launch a new Help browser?

At yesterday’s Ticad conference Adobe’s Mark Wheeler (MD Northern Europe) spent time in his presentation talking about Adobe Air. Mark suggested it could be used as a new Help (or document) viewer technology. Air enables anyone to build a simple desktop application. Used a Help browser, it can integrate content residing on the PC with… Read more »