Questions to ask a Documentation Manager

We’re starting to conduct a series of interviews with Documentation Managers; our goal is to provide case studies of best practice and innovative ideas. We’ll be publishing edited versions of these interviews on Cherryleaf’s YouTube channel. So: What questions do you think should we ask? What would you like to know from Documentation Managers? Email… Read more »

Using Web Analytics in Technical Documentation: interview with an expert

This is a 10 minute extract from a 45 minute interview we carried out with Dr Chris Bose, a Web Analytics expert, on the topic of using Web Analytics in technical documentation. It’s also a test of another way to publish a screencast – as a MP4 video. This format means the interview can be embedded into this blog. Please note,… Read more »

Training programme for managers of documentation teams: an update

Earlier in the year, we asked a number of people in the technical writing community for their thoughts on what should be included in a training programme for managers of documentation teams. We received a lot of great ideas and ended up with a list of over 60 potential topics. We’ve initiated the development of some… Read more »

Your future as a republisher

Visualisation Magazine has created a diagram showing how you can use Web 2.0 tools to increase the number of readers of your content – “building an online presence”. It shows the extent to which content can be republished today, through free sites, Web feeds and embedded content. It also shows how you can monitor and receive statistical information on its progress. So why keep… Read more »

Documentation as flash cards

Here is a nice use of flash cards as a way of providing user documentation. In this case, it’s the legal rights of New York tenants: Designer and artist Candy Change collaborated with non-profit group “Tenants & Neighbors” to develop and produce a boxed set of 30 flash cards on tenants’ rights. The flash cards translate New… Read more »