FOR IMMEDIATE RELEASE 26 May, 2009, 12.00 GMT Contact: Ellis Pratt +44 1784 258672 London, UK―Cherryleaf Ltd is joining with Scriptorium Publishing (United States of America) and HyperWrite (Australia) to create the TechComm Alliance. Ellis Pratt, Sales and Marketing Director at Cherryleaf Ltd., commented, “Working with TechComm Alliance means that you’re working with technical communicators… Read more »
Category: Technical Documentation
Why bother with end user documentation for Web Applications?
In Rahel Bailie’s excellent presentation at the STC Conference (“The New Face of Documentation“), she looked at the “No Documentation” approach to software user assistance. This, she summed up, as the “we don’t document it; we just fix it” view of software development. She argued that a “No Documentation” approach doesn’t lead to no documentation. Users soon… Read more »
Trends in technical documentation – Is technical writing broken?
Cherryleaf and Ovidius are in the early stages of organising a free seminar for the technical communication community at the Møller Centre in Cambridge. The themes for the event are likely to be future trends in technical authoring, and related to this, is technical writing broken? We’re liaising with the ISTC’s Cambridge area group on… Read more »
What should you include in your user documentation?
Technical authors are faced with limited time and resources, so they often are faced with the dilemma as to what to include and what to leave out of their user documentation. You may ask, if 80% read only 20% of the content, is there any value in documenting the rest? Technical Authors are often great… Read more »
Documentation and when things go wrong
The latest edition of the IET’s “Engineering & Technology” magazine looks at engineering disasters and, in doing so, provides food for thought regarding the role of documentation. “Hard lessons” looks at ten disasters, such as the Challenger Space Shuttle, and the reasons why these disasters can occur. Looking at the disasters, I could see some common themes:… Read more »