The lost Steve Jobs interview – on successful products

Last night, we watched Steve Jobs: The Lost Interview on Netflix. It’s a lengthly (70 minute) interview from 1995, in which Steve Jobs discussed his recipe for a successful business. The interview was made 19 years ago when Steve Jobs was still running NeXT Computers, and just six months before he rejoined Apple. Here are some… Read more »

Getting information from Subject Matter Experts

Interviews with Subject Matter Experts (SMEs) are some of the most useful sources for Technical Authors when they are gathering information about a product or procedure. This often involves asking a developer or departmental manager a series of questions focused on the types of questions end users are likely to ask. Interviewing is one of… Read more »

Are your user manuals (and any other content) ready for Google Glass?

Google Glass, a wearable computer with a screen above the right eye, goes on sale in 2014. Glass is almost certainly going to be used to support maintenance and repair calls, providing technicians (and other types of user) with the ability to access manuals and discuss situations with remote colleagues. So are your user manuals,… Read more »

Popcorn Maker – “freeing Web videos from the little black box”

Mozilla has released Version 1 of Popcorn Maker, a free HTML5 Web application that enables you to create videos that interact with images, text, maps and other media. This means you are able to add live content to a video. For example, if you have a video telling a user how to purchase an item, you could… Read more »