I was at two clients in Cambridge earlier in the week, where the conversation turned to the Internet generation and how they search for information. Both publish their user documentation on their Web site, as well publish traditional PDFs and online Help files. The first client said that they’d found from their recent customer usability… Read more »
Category: usability
How can we make online Help as natural as breathing?
One of the themes of every Help related conference is that some users are reluctant to use Help. Help, as a word, implies failure and, it is said, Microsoft spent a lot of time trying unsuccessfully to come up with a better word to use. Recently, I was pointed towards a presentation by Professor Dan… Read more »