Turning employees’ knowledge into an asset for the organisation

In July 2010, Mark Prisk, UK Minister of State for Business and Enterprise said: As the events of the past two years have made painfully clear, we must leave behind the over reliance on financial services and support a renewal in modern manufacturing, so we are able to grasp the huge opportunities of the low carbon age…. Read more »

Here’s the link to register for Mindtouch’s European launch event on 9th Sept

We’ve been sent a new link for registering for Mindtouch’s European launch event on 9th Sept, which is being held in Central London on Thursday 9th September. We’ll be presenting on “The seven key challenges Technical Publications departments face today”.  The whole event is called “Your Documentation is your Best Storefront. Are You Open for Business?” Over… Read more »

How the curse of the jilted Technical Author hit Google

Beware the software developer who releases software without adequate user assistance (in plain English: user guides and online Help) for “The curse of the jilted Technical Author” may strike your product. This curse has just hit Google, who last week announced the demise of Google Wave. Google released Google Wave without any online Help or… Read more »

We’ll be speaking at Mindtouch’s European launch event on 9th Sept

We’ve been invited to present at Mindtouch’s European launch event, which is being held in Central London on Thursday 9th September. Our theme will be the seven key challenges Technical Publications departments face today. The whole event is called “Your Documentation is your Best Storefront. Are You Open for Business?” Over half of your website… Read more »

How many cuddles are you putting into your user guides?

From Fast Company: “Neuroeconomist Paul Zak has discovered, for the first time, that social networking triggers the release of the generosity-trust chemical in our brains. The essence of affection. The cuddle chemical. In other words, oxytocin. If these changes apply in the world of social media, the implications for business — for every brand, company, and marketer… Read more »