Standards and processes permeate nearly every area of business today. They enable management to control, direct and delegate, giving people the ability to focus attention on the more difficult issues the business faces. Processes drives predictability, consistency and efficiency. Despite all these benefits, sales departments have been much slower to move down this path. Sales… Read more »
Category: writing
Communicating the right information in business
By guest blogger Malcolm Tullett Health and safety is built around good practice. There are systems for getting things done and processes for carrying out the tasks required to make the organisation successful. The problems occur when the paperwork outweighs the operator’s willingness to read and digest it! Standard practice in most organisations is that… Read more »
Should we run a course on how to write instructions?
We’re thinking about running a training course for people who find they need to write instructions from time to time. It’s not aimed at professional technical authors, but rather managers and specialists in organisations who need to know the essentials of being able to write processes, procedures and tasks clearly and simply. If you be… Read more »
In the studio this week: An e-learning course on creating Web sites that get your message across
We’re working on project with Lesley Morrissey of Inside News to develop some online training courses on creating Web sites that get your message across. Inside News runs traditional classroom workshops on this subject, and now it wants to create online versions in order to be able to offer them around the world and reduce… Read more »
Your online grammar reference guide
We’ve added a link on our Web site that will take you to the online grammar reference guide offered by Grammar to Go. Built for business, Grammar to Go is your personal grammar specialist, ready to answer your questions wherever and whenever they arise. It is very popular with professionals who spend their valuable time correcting… Read more »