Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.
Tag: case study
Prospects, “the UK’s official graduate careers website”, has published a case study on being a Technical Author. It’s actually a case study on someone at Cherryleaf, outlining how they became a Technical Author and the things they enjoy about the job. Life as a Technical Author – a case study
Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software. We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation. This is the full interview, and… Read more »
This is the edited Cherryleaf interview with Briana Wherry, Information Manager of Alfresco. We discussed how user documentation is developed at Alfreso in an Agile environment, using wikis.