Here is a copy of the slides Ellis will be presenting in Chicago on Monday. STC summit 2012 What Should Technical Communicators Do When Products “Just Work”?
The UAEurope 2011 conference last week comprised many great presentations and a lot of useful information. One interesting piece of news was that both Microsoft and Oracle have been including their online Help content (and other forms of User Assistance) as part of their SEO strategy. By publishing the Help on the Web and optimising… Read more »