There and back again – Notes from the STC Summit 2012 conference

I have just got back from speaking and attending the Society for Technical Communication’s annual conference in Chicago – STC Summit 12. While my body is back in London, my brain is still partly still halfway across the Atlantic, which might explain any incoherence in this post. Themes As there can be ten sessions running… Read more »

How Microsoft and Oracle are using online Help to improve their SEO

The UAEurope 2011 conference last week comprised many great presentations and a lot of useful information. One interesting piece of news was that both Microsoft and Oracle have been including their online Help content (and other forms of User Assistance) as part of their SEO strategy. By publishing the Help on the Web and optimising… Read more »