Technical writing builds trust in your organisation

I spoke at, and attended, the Content Strategy Applied 2017 conference last week. One of the keynote speakers, Madi Weland Solomon, explored what the impact of content has on users, and the trends that will inform content strategy in the near future. She said one of the key challenges for organisations will be dealing with the loss… Read more »

Towards content lakes

One of the trends in both data and content management is the move away from silos. In data management circles, there is a trend towards the collection and aggregation of customer data into “data lakes”. According to Margaret Rouse, a data lake is: A storage repository that holds a vast amount of raw data in its… Read more »

A technical communication user’s hierarchy of needs

At the TCUK 2015 conference, Rachel Johnston mentioned the idea of a content maturity model. We thought we’d take this idea and ask: Could we develop a model that illustrates a hierarchy of needs for users of technical communication (and in particular, User Assistance)? A model of what? We suggest calling this model a technical communication user’s hierarchy of needs…. Read more »

Reflections on the TCUK15 conference

I was one of the presenters at last week’s Technical Communication UK 2015 (TCUK) conference. TCUK is the Institute of Scientific and Technical Communicators’ (ISTC’s) annual conference for everyone involved in writing, editing, illustrating, delivering and publishing technical information. It’s an opportunity for Technical Communicators from the UK and mainland Europe to meet up and mingle,… Read more »