Slides: Applying Lean principles to content strategy

We’ve uploaded the slides from Ellis’ lightning talk at February’s London Content Strategy Meet Up to SlideShare: Applying Lean principles to content strategy See also: Free ebook: “The Lean user guide – applying Lean principles in User Assistance”  

New design models for providing end user Help

Ray Gallon has recently completed a series of webinars looking at new models for providing end user Help (A Cognitive Design for User Assistance). In the third webinar, Ray looked at how people learn today and he suggested a new approach for the future. He used The Common European Framework of Reference for Language‘s description of… Read more »

Our interview in AccountingWeb – “Don’t be a boring accountant: Lessons from a technical author”

Cherryleaf’s Ellis Pratt was interviewed recently for an article for AccountingWeb called Don’t be a boring accountant: Lessons from a technical author. The article has been published today. It explores what accountants can learn from Technical Authors in how to avoid being seen as boring, whilst still maintaining their credibility. The full article is available… Read more »