Do readers learn from Help files and user guides?

Towards the end of 2008, Nick Shackelton-Jones, when he was working at the BBC, commissioned a project to research how its staff experienced learning in “the Web 2.0 world”. It lead to the development of the BBC learning design toolkit: The end result is something which incorporates some familiar elements of thinking about learning, with some new… Read more »

Understanding how people learn – the Affective Context Model

Nick Shackleton-Jones, Manager of Online & Informal Learning at the BBC, has created a video explaining the Affective Context Model and what it means for learning. He talks about how emotion plays a part in the way we learn. This provides me with an opportunity to highlight my presentation at the TCUK conference, “Documentation as… Read more »