Louise Downe, who works at the UK’s Government Digital Service, wrote a blog post (Good services are verbs, bad services are nouns), where she stated: “After several rounds of user testing, the Home Office changed the name of ‘Immigration Health Surcharge’ to ‘check if you need to pay towards your health care in the UK’ –… Read more »
Tag: SaaS
What capabilities do Technical Authors want in an authoring tool?
We were contacted last week by a SaaS developer who wanted to know if their solution might be of interest to companies needing to write and host their product’s user manual or online Help content. So what capabilities do Technical Authors look for in an authoring tool? There were a few features that sprung to mind: Multi-channel publishing (for… Read more »
Issues for developers moving from on-premises software to Software as a Service.
On Monday, I spoke at the Visma Developer Days conference in Riga, Latvia, about some issues software companies have to address when migrating from developing on-premises software to Software as a Service. One of the of the biggest changes is that the revenues are spread over the lifetime of customer – they pay on a… Read more »
Technical writing in the Cloud
One of the most popular developments in computing in recent years has been the emergence of cloud-based computing and Software as a Service (SaaS). Examples of cloud-based computing include Google’s GMail: Instead of an application being installed locally on a user’s computer, it runs on a remote server, accessed via the user’s Web browser. So is technical… Read more »
How the curse of the jilted Technical Author hit Google
Beware the software developer who releases software without adequate user assistance (in plain English: user guides and online Help) for “The curse of the jilted Technical Author” may strike your product. This curse has just hit Google, who last week announced the demise of Google Wave. Google released Google Wave without any online Help or… Read more »