Technical Communication’s top influencers

Mindtouch has compiled an updated list of the most influential techcomm bloggers. The top six most influential bloggers are based in the USA; Cherryleaf’s Ellis Pratt comes in at No. 7, making him, according to this list, the most influential techcomms blogger in Europe. It does conjure up images of someone stroking a white persian cat in… Read more »

Cherryleaf Technical Author survey 2011 – in words

Last month, we conducted an online survey that 226 Technical Authors completed. We also conducted some in depth interviews with UK Documentation Managers to get a better insight into the responses. Below is some feedback we received. Why user guides are not published on Web sites The main reasons we heard why user documentation was… Read more »

Cherryleaf Technical Author survey 2011 – in pictures

Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some graphs illustrating some of the significant figures from the survey. Click on each image to view a larger version. What impact does user documentation have on your business’ performance?… Read more »

Cherryleaf Technical Author survey 2011 – in figures

Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some of the significant figures from the survey. Technical Authors measuring the ROI value of their output: 7% The most common measure was to quantify the value of avoided calls… Read more »

Do you have a Use Case for online Help?

One of the issues we’re investigating in the Cherryleaf user documentation strategy survey is how much strategic thought is given to user documentation, online Help and user assistance in general. Is a Use Case for Help included in the project design? It will be interesting to see the results at the end – we don’t… Read more »