Free ebook on applying Lean principles in User Assistance

The Content Development team at Cherryleaf has created a a free eBook that provides help and advice on applying Lean principles to User Assistance. This short ebook explains how the principles of Lean manufacturing can be applied to developing software User Assistance and other forms of technical documentation. Lean is the parent/cousin of Agile Development,… Read more »

Writing as a career in IT

Here are the slides from our presentation to Year 10 children at The Matthew Arnold School in Staines-upon-Thames on writing as a career in IT. We looked at the different writing postions in companies, such as Apple, and then looked at the role of the Technical Author/Writer. The class had to write an instruction manual… Read more »

Rethinking technical communications, rethinking Technical Authors

Our June newlsetter contains a links to a flurry of articles on rethinking technical communications. We’ve added comments to a number of these articles, and I thought it might be worth summarising our thoughts on the likely future for technical communication. Today, many products are not always “technical” A lot of technology today is part… Read more »

How to build a multi-million dollar business by putting manuals on the Web

One of the issues we’ve been promoting for many years is the importance for Technical Authors to publish their user guides and online Help on the Web. A surprisingly large amount of companies still don’t offer Web versions, for reasons that include: It’s too difficult Our competitors might read it and reverse-engineer our product Support/Training/Marketing… Read more »