Google’s latest product, Google Wave, provides a case study in how User Assistance is sometimes provided to users for popular Web-based applications. It is a useful case study, because: The application contains unfamiliar concepts and tasks; Google hopes it will be used by many people; and It’s from a major provider of software. While the… Read more »
Tag: Technical Author
BBC’s Rory “Read the manual? Never!” Cellan-Jones discovers the need for manuals
I wonder if the BBC’s Technology correspondent, Rory Cellan-Jones, is regretting posting an article in August called “Read the manual? Never!” . In it, he said: It may be sad that we no longer seem to have that thirst for knowledge about how things work. But I’m afraid I’m just not going to start reading… Read more »
Cherryleaf’s Blog listed in Top 100 technical writing Blogs
Just received this message: Congratulations! Your readers have submitted and voted for your blog at The Daily Reviewer. We compiled an exclusive list of the Top 100 technical writing Blogs, and we are glad to let you know that your blog was included! Cheers! Angelina Mizaki Selection Committee President The Daily Reviewer
Training course on Twitter and the Social Web: Developing a strategy for technical authors
We’ve just relased a new training course that explains where the Social Web, and Twitter in particular, can fit into the world of the technical author/writer. Originally delivered as a presentation for the prestigious User Assistance Europe Conference 2009, it has been extended and converted into a training course, containing videos and demonstrations of software applications,… Read more »
The perfect technical author
The perfect technical author can: act as a novice user member of the target audience of the product be an expert in understanding all aspects of the product be technically adept in the technologies needed to deliver the information to users create content in a way that is organised & repeatable, managed & sustainable, while working in… Read more »