Open source survey reveals the value of community-based Help

Actuate’s August 2009 Open Source Survey reported users see community-based Help as one of the key benefits of adopting open source software. The benefits of adoption for the 1,500 respondents were: Community-based Help (33.2%) Access to source code (72.6%) Built on open platforms (63.9%) Scalability (57.2%) Flexibility (54.3%) Not locked into Microsoft (40.9%) Standards-based technology… Read more »

Embedding videos into printed instruction manuals

Pepsi is pioneering the use of new technology that embeds video adverts in printed magazines. According to the Financial Times, the video starts when the reader turns to the appropriate page.   See CBS and Pepsi bring video ads to printed page and CBS to run video ad in magazine this fall If it could be… Read more »

Review of Conversation and Community: The Social Web for Documentation

We were sent a review copy of Anne Gentle’s book , Conversation and Community: The Social Web for Documentation  (www.xmlpress.net). Anne has been a pioneer in developing technical documentation that includes Web 2.0 concepts, so I read it with great interest. It’s a book that provides practical advice on how to add user generated content… Read more »

What can Technical Authors learn from celebrity chefs and musicians?

We wrote recently about the Attention Economy and the challenges faced by technical publications departments. So what about other business sectors that are facing similar problems – can we learn from them? Andrew Savikas has been looking at some of the ways in which the Publishing industry, aspiring young musicians and celebrity chefs have been… Read more »