What’s your software Help strategy?

Whether for new business generation, enabling users to get the job done or simply to reduce support costs, Help is a vital tool for software businesses. Yet so few people take a strategic approach to it. Today, all of the resources you need are at your disposal for you to enable users to achieve their… Read more »

“How to write instructions” – our second Kindle ebook experiment.

We’ve just published our second ebook, called “How to write instructions“. It’s currently priced at just £2.83. This short, concise guide explains how to write instructions, policies and procedures. Written by members of the projects team at technical writing services specialists Cherryleaf Ltd, this book is for anyone who needs assistance in writing instructions for… Read more »

Our Kindle publishing experiment

We’re carrying out an experiment in publishing guides as Kindle ebooks. We’ve updated and uploaded our “Network to get Work” guide, which has been published today on Amazon UK and Amazon.com for £2.12 and $3.45 respectively. There were two primary reasons for doing this. Firstly, we wanted to test how easy it is to publish to… Read more »

Learning technical writing in twenty minutes

In January 2011, a Westminster girls school ran an event showcasing professions that use written communication skills. They asked if somone from Cherryleaf could talk about being a Technical Author. We decided the best way was to take parts from our training writing courses, and teach them about technical writing. Here’s what we covered: This… Read more »

Should we run a course on how to write instructions?

We’re thinking about running a training course for people who find they need to write instructions from time to time. It’s not aimed at professional technical authors, but rather managers and specialists in organisations who need to know the essentials of being able to write processes, procedures and tasks clearly and simply. If you be… Read more »