Yesterday, we launched our online Technical Writer induction course. This online course covers the technical documentation process and the skills you need in order to be a successful Technical Writer or Technical Author. Created by the authors of the popular “How to Write Instructions” book, this 14 module course explains the technical communicator’s role in… Read more »
Tag: Training
Is most beginner technical writing training out of touch with the real world?
In developing our new Technical author basic/induction training course modules, one thing that struck us was it is easy to talk about a technical writing process that is often not followed in reality. For example, most books on technical writing describe how the writing project begins with a planning stage, an activity where the project is… Read more »
Gamification of User Assistance – “RPG Maker for teens”
The latest addition to our bookshelf is RPG Maker for teens, which was released in the UK last week. “RPG Maker for teens shows teens and other beginners how to make fun, fantasy role-playing games that they can play and distribute on their computers using the easy-to-learn RPG Maker VX 1.20 program. RPG Maker requires… Read more »
Help us design our new strategy workshop for leaders of documentation projects
We’d love your input in developing the course outline for our new workshop for documentation managers and leaders of documentation projects who want to do more than just provide a traditional user manual/Help file. We’ve developed a course outline, but we’d like to know your opinion regarding what topics you think a workshop like this should… Read more »
What’s your software Help strategy?
Whether for new business generation, enabling users to get the job done or simply to reduce support costs, Help is a vital tool for software businesses. Yet so few people take a strategic approach to it. Today, all of the resources you need are at your disposal for you to enable users to achieve their… Read more »