New review of “Trends in Technical Communication”

Phil Stokes has written a review of our Trends in Technical Communication ebook in the Autumn 2011 edition of the ISTC’s Communicator magazine: Overall, though, this book does what it promises to do. It provides an overview of trends in technical communication and sets out a vision for the future. If you are wondering what skills… Read more »

Ellis to provide the keynote at Technical Communications 2011

Ellis has been asked to provide the keynote presentation at Technical Communications 2011, which is being held Tuesday-Thursday this week. The original presenter is unable to attend, so the ISTC has asked Ellis if he could step in and present on topic – “The role of Technical Communicators today”. The conference presentations will be videoed.

Cherryleaf Technical Author survey 2011 – in words

Last month, we conducted an online survey that 226 Technical Authors completed. We also conducted some in depth interviews with UK Documentation Managers to get a better insight into the responses. Below is some feedback we received. Why user guides are not published on Web sites The main reasons we heard why user documentation was… Read more »

Cherryleaf Technical Author survey 2011 – in pictures

Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some graphs illustrating some of the significant figures from the survey. Click on each image to view a larger version. What impact does user documentation have on your business’ performance?… Read more »

Gamification of User Assistance – “RPG Maker for teens”

The latest addition to our bookshelf is RPG Maker for teens, which was released in the UK last week. “RPG Maker for teens shows teens and other beginners how to make fun, fantasy role-playing games that they can play and distribute on their computers using the easy-to-learn RPG Maker VX 1.20 program. RPG Maker requires… Read more »