Involved in user documentation? Then please take part in the Cherryleaf user documentation strategy survey 2011. It aims to take a strategic look at user documentation, looking at aspects such as the purpose and value of (and future trends in) user documentation. By user documentation, we mean user guides, online Help, web based Help, screencasts… Read more »
Tag: trends
Help in your line of sight
In an article called “The Future of Advertising will be Integrated“, Mark Suster argues readers’ attention is focussed on text and not the banners around it. This “banner blindness” is leading advertisers to move their messages to “the stream”. An example of this is Twitter’s promoted tweets service, where advertisers can pay for a tweet… Read more »
We’ve just published an ebook called Trends in Technical Communication – Rethinking Help
We’ve just published an ebook called “Trends in Technical Communication – Rethinking Help“. Many people in the field of software and technical communication are asking: Couldn’t we do a better job at helping users when they get stuck? This 762 page book is a collection of articles and selected extracts from books that have looked… Read more »
Survey results: Which future trends interest a typical Technical Author?
Thank you to everyone who responded to our survey into trends in technical communication. Below are some graphs illustrating the responses to some of the questions we posed. Which topics do Technical Authors want to know more about? How important is it for you to be aware of the future trends in user assistance and… Read more »
How important is video to Technical Authors?
Internet Psychologist Graham Jones addressed this question in his most recent weekly email. He said: Video is everywhere online. Indeed, YouTube is now the second biggest search engine, according to recent figures. When people can’t find what they want on Google, they turn instead to YouTube to find an answer, before they head off to… Read more »