Affective Assistance – Highlights from TCUK 2010 presentation

This video contains edited highlights from Ellis’ presentation at the TCUK 2010 conference on Affective Assistance, which was called “documentation as an emotional experience for the user”. We’re developing a workshop on Affective Assistance – contact us if you’d like to know more.

Why Nokia’s David Black is probably wrong about the manual-less cellphone

Nokia’s David Black provided an excellent opening keynote presentation at the TCUK 2010 conference, where he described the documentation produced by Nokia and predicted a bleak outlook for all but the most technical of Technical Authors. David’s team works mostly on developing information for developers and partners, rather than end users. He revealed that 50% of… Read more »

Will online video replace the written user guide?

TED’s Chris Anderson says the rise of Web video is driving a worldwide phenomenon he calls “Crowd Accelerated Innovation” – a self-fueling cycle of learning that could be as significant as the invention of print. He claims What Gutenberg did for writing, online video can now do for face-to-face communication…Information often can be taken in… Read more »

Should we offer a workshop on documentation as a emotional experience for users?

We’re presenting on documentation as a emotional experience for users at the TCUK conference later this month, and we’re considering whether we should develop this 40 minute presentation into a workshop. Technical documentation written today really doesn’t take into account the different states of emotion users can have, and this can lead to users bypassing… Read more »