Thyssenkrupp to make HoloLens goggles available to field-service staff

Thyssenkrupp is making Microsoft’s HoloLens goggles available to field-service staff, to assist them in diagnosing and repairing elevators. “HoloLens with Skype capabilities enables over 24,000 thyssenkrupp technicians to receive remote assistance by subject matter experts who can provide visual and audible advice using HoloLens’s mixed reality capabilities. These remote subject matter experts can see what… Read more »

Towards content lakes

One of the trends in both data and content management is the move away from silos. In data management circles, there is a trend towards the collection and aggregation of customer data into “data lakes”. According to Margaret Rouse, a data lake is: A storage repository that holds a vast amount of raw data in its… Read more »

Americanisms and Britishisms

There are user documentation projects where we are asked to write in American English instead of British English, and generally this is a pretty straightforward exercise for us. However, when I speak at conferences in the USA, delegates sometimes ask me afterwards what I meant by a particular expression. For example, I was recently asked… Read more »

The next advanced technical writing course will be on 23rd June

The next public Advanced technical writing & new trends in technical communication classroom course will be held on Thursday 23rd June, at our training centre in central London (WC2R). We’ll be updating the content from last month’s course, to reflect the recent and upcoming developments at Microsoft.