Policies and procedures writing training course

Latest updates to the course

New online training option

The course is now available as a live, trainer-based, online training course.

New checklists and guides to help you when you are writing

We’ve created some additional resources to help you when you’re writing policies and procedures. These include a guide and a checklist to help you get started with writing a new policy. They highlight the key information that should be in every policy, and help you get over “writer’s block”. There is also a checklist to help you make sure you have all the policies that your organisation needs.


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Learn how to create clear and effective policies and procedures on our popular training course

When you’ve been given the task of writing policies and procedures, the content you create can affect whether staff in your organisation make mistakes or work efficiently.

They can even expose your business to the risk of fines or litigation.

Ask people responsible for writing policies and procedures, and many of them will say they’re worried they’re doing it in the best way.

That’s because, in many cases, they’ve not had any formal training in how to do this type of work.

Cherryleaf’s policies and procedures course teaches you how to write clear and effective policies and procedures, in a straightforward and efficient way.

Now a live trainer-based online training course

We’ve been adapting our course for the current Covid-19 training environment, and we’re now ready to deliver it in two different ways:

  1. The delegates and the trainer(s) all work from home, and the course is delivered online.
  2. The delegates are in a spatially distanced classroom, and the trainer(s) delivers the course remotely.

We’re delivering the courses for organisations from September 2020 onwards, and we hope to announce public course dates in the near future.

We’ve repurposed some of the exercises so they are suitable for delegates who are in a spatially-distance classroom environment, or are working from home. We’ve also split the one day course into separate sessions of two or three hours, delivered over different days. The course is normally delivered via Microsoft Teams.

We’re currently holding off from having trainers physically in classrooms. With onsite courses, there’s a need to spend the night somewhere prior to the course, and to use someone else’s training room. Those are two high risk factors. Additionally, the training room we use for public courses in London is still closed. We know some delegates prefer to be physically in a classroom, but the difference isn’t that great, and it’s worth doing if it means we keep everyone healthy.

If your team needs to improve their skills in writing policies and procedures, contact us.

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Comments from delegates

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

Ann M. Writing policies and procedures training course

I found the course material very relevant to the day's training. Very pleased I took part.

Traci J. Writing policies and procedures training course

The trainer's flexibility and delivery were fantastic, making this a really worthwhile day.

Sally B. Quality and Policy Officer Writing policies and procedures training course

Delivered in such an engaging way to inspire the masses.

Ace Schools Multi Academy Trust

Writing policies and procedures training course

Good trainer, approachable. Good ideas to take forward.

Karen T. Care Agency Gibraltar Writing policies and procedures training course

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

Steve V. Care Agency Gibraltar Writing policies and procedures training course

Who is this for?

This course is for anyone involved in writing or editing policies and procedures, and who is:

  • Having to deal with policies and procedures that overlap, repeat or contradict each other
  • Dissatisfied with the performance of their policies and procedures
  • Having trouble getting colleagues to understand the differences between policies, processes and procedures
  • Having trouble convincing others of the value of policies and procedures
  • Wanting to write clearer policies and procedures

Past delegates include staff from The Nursing and Midwifery Council, University of Southampton, The Care Agency Gibraltar, The Ace Schools Multi Academy Trust, Equiniti, Worthing Homes, Barrett Developments plc, and Warwickshire Fire Service.

What will I learn?

  • How to write clearly, even if writing doesn’t come naturally
  • Confidence in the work you produce
  • A simple framework to use for ensuring a consistent approach to your writing

Topics covered


  • Benefits of policies and procedures.

What do we mean by a policy, procedure and process?

  • What is meant by a policy, a procedure and a process? What would you expect to see in each of these and what not to see.
  • What are the characteristics of good policies/procedures?

Researching the product and audience

  • Who is our audience? In what situation will they be reading this? What exactly do they need to know?
  • How do we meet the needs of more than one audience (such as staff and auditors)?


  • Outlining and planning the document.
  • How to structure and organise the content to assist users in finding what they are looking for.

Writing the topics

  • Using plain English – what do we mean by this? Description and examples of plain English.

How to present different types of information

  • Page layout and how this can help users find what they are looking for.
  • The importance of steps in a procedure.


  • Steps involved in reviewing a document.


  • What are the best ways to publish your content?

Prerequisites - None

Our expertise

Cherryleaf has many years experience in writing and editing policies and procedures documents for clients such as Affidea, Almabani, Clearscore, NHS, Samaritans, and a number of rapidly growing software companies. We also have many years experience of teaching writing skills to technical writers and other staff within organisations.

Booking onto the course

Are you interested in this course?

Sign up to get notified when registration opens for our next public course.


For private course for organisations, the price will vary depending on the number of delegates, so contact us for more information.

Additional option

As an additional option related to the course, we can take one of your procedures or processes, and improve it by applying the techniques covered in the course. The cost is typically £200-£400 ex VAT, depending on the length of the procedure. Send us a copy of the procedure by email, and we will send you a quotation for you to consider.

Onsite courses and workshops

We can provide this course as an onsite classroom course for teams in the UK and in other countries.

This option is ideal for teams involved in writing or editing policies and procedures, and who are:

  • Having to deal with large and complex sets of policies and procedures.
  • Working with more than one writer.
  • Needing to meet the needs of multiple regulatory bodies.
  • Writing for more than one audience.
  • Wanting to write clearer policies and procedures.

Contact us for more information

contact cherryleafUse our training services contact form to tell us more.

If you can’t see the course you want, we may still be able to meet your needs.