The expense of failed knowledge transfer
Microsoft's Rod Caron has posted an interesting article on building online communities "to facilitate Knowledge Transfer". It includes the great quotes: "shipping the knowledge is just as important as shipping the product", "a product without knowledge is support waiting to happen" and "It's very much a case of 'pay now, or pay more later' when it comes to product and technology knowledge transfer."
Link to article "Community Facilitates Knowledge Transfer" http://blogs.msdn.com/robcaron/archive/2007/03/27/1970039.aspx
Link to article "Facilitate Knowledge Transfer in Online Communities"
As we posted earlier in the week, Cherryleaf is involved in setting up a European Community-funded project aimed at improving small and medium sized enterprise involvement in Life Science projects.