The eee pc and the right to remix documentation dilemma

Last week we purchased and received an Asus eee pc 900. Its popularity illustrates the dilemma manufacturers will face in the future, with regard to their user documentation/user assistance.

Background

The eee pc is a ultra portable laptop, which costs roughly a fifth of the price of an Apple Airbook or a Sony Vaio.

It runs on Linux and it was originally designed for children, which explains why it is so cheap. It has a simple interface that provides links to the key software but restricts you from doing much else.

The consequence

Its low cost, low weight and size means the eee pc is popular outside its target audience. The consequence of which is Asus now has a group of users who want to do more with the laptop than was originally intended. They want to add more software and access the Linux desktop hiding underneath.

The manual supplied provides basic, but usable, information on how to use the laptop as originally designed. It doesn't provide any more detail than that. So, as a consequence, a number of Web sites have developed, such as eeeuser.com, which tell users how to access the advanced features.

The problem for Asus is they now have a group of users making modifications to their laptop, based on completely unofficial information. Users have to trust this information is correct - hoping it won't trash their machine.

The dilemma

Here's the dilemma:

Should Asus distance itself from this information? They might miss out on sales to business users if they do.
Should Asus let its documentation be "remixed" - supplemented with additional, more geeky information from users? The information might be incorrect.
Should Asus moderate this user information in someway? They might end up with more support calls if they do.

So what should they do?