Case Study: Samaritans procedures clarified and put online

Samaritans is a charity that provides confidential emotional support 24/7 to those experiencing despair, distress or suicidal feelings. The service is provided by over 20,000 volunteers from 202 branches. The Samaritans Operations Manual explains in detail the policies and processes which volunteers must follow when delivering the service. This new online manual will replace four… Read more »

Feedback on our 1st Documentation Managers/Leaders mentoring meeting

We hosted the first of our peer-group mentoring meetings on Tuesday, and I pleased to say the event went as well as we could have expected. We’ve attended and hosted sessions for other entrepreneurs, but this was our first experience of running such an event for documentation managers.  The interactions and the nature of the outcomes… Read more »

Quote of the month

We’ve just received this nice testimonial from a client: “I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper help system. Carol at Cherryleaf was able to take my rough notes and turn them into a professional Help file. She worked through… Read more »