Why do organisations need to write policies and procedures?

There can be a number of reasons why organisations need to write policies and procedures. Let’s look at the most common reasons. To understand the business It may come as surprise, but sometimes senior management doesn’t know how the organisation works on a day-to-day basis. This can often be because one organisation has merged with… Read more »

Upcoming conference – Evolution of Technical Communication

Cherryleaf’s Ellis Pratt will be the keynote speaker at the Evolution of Technical Communication conference, which will take place 4-5 June 2019 in Sofia, Bulgaria. What Skills Will Technical Communicators Need for the Upcoming Years? The ways organisations support end users has changed over time. This is because new technologies emerge, products change, and users… Read more »

Podcast 56: Microcontent in Flare

In this episode of the Cherryleaf Podcast, we speak to Mike Hamilton about the new microcontent features coming to MadCap Flare. In particular, we discuss chatbots and using microcontent to improve search results. If you are a Technical Author working on a SaaS based application or a web site, then this is well worth a… Read more »

Podcast 54: British English and American English with Prof. Lynne Murphy

In this episode of the Cherryleaf Podcast, Lynne Murphy, Professor of Linguistics at the University of Sussex, talks to us about some of the differences between American and British English. We discuss her book “The Prodigal Tongue” and her blog “Separated by a Common Language”.