Here are some of the feedback we’ve received from clients.
“I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system. Carol was able to take my rough notes and turn them into a professional Help file. She worked through the application, suggesting appropriate changes where I was making assumptions that would have left users confused.
Once we were both happy with the file, she liaised very effectively with the programmer to make sure that the Help system worked perfectly right from the start.
The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.”
Andrew Horder, CEO, Opportunity Matrix™
“Until now, I’ve never given them a testimonial for some work they did with me on the (DTI) Small Business Service Extranet Project. They essentially wrote a user manual on the product. It was quick efficient and delivered on-time and on-budget. They were pleasant to deal with and managed to keep me in order!”
Alan Rae, CEO, AI Consultants
“Ellis Pratt also brings wisdom – indeed, he has lessons on metrics that go beyond their use in technical publishing.”
Prof. James Woudhuysen, ITWeek.
“I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This just continues to improve the product.”
Bruce McNaughton, CEO, ProcessAssets
“For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.”
Maria Foster, Samaritans
“As a freelance technical communicator I have often used Cherryleaf to help find interesting work, and the technical writing courses the company provides are second to none.”
Kevin Chilton, Freelancer
“I may add that Cherryleaf is the only organisation that has never disappointed me, and you have always behaved in an exemplary manner.”
Email from one of our candidates
“Cherryleaf did great work for us at Truphone. They came, they listened, they worked hard, they delivered.”
“Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.”
Julian Maynard-Smith, technical author and journalist
“I’ve heard only compliments on your professional approach and knowledge of single sourcing. Your presence had very much the positive effect that we had hoped for, and has helped considerably with our change management process.”
“We recently changed our authoring tooling. Cherryleaf came and did a spot of consultation to help us choose something that fit our use cases. I’d absolutely recommend their service if you want some help picking tooling.”
Roger Hart Red Gate Software
“Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.
The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.”
Amanda Lindsay, Principal Author, Citrix
“When we needed a complete re-write of two of the product manuals for our specialised and complex server software, Ellis walked us through the different approaches we could take to this project, found us an author who was ideally suited to the task and managed the project with the light-touch it required. The professional approach of Cherryleaf was in marked contrast to our previous experiences with documentation projects and I have no hesitation in recommending Cherryleaf.”
Will Sheward, Isode
“As an IT team, we had an array of support documentation for systems and services that we’d always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.
We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.”
Alan Oakden, MyScience.co Ltd
“Cherryleaf stands out in the technical communication business; the free monthly newsletter they publish is a great marketing tool for the business and is full of all the latest industry news and product information. It’s a convenient way to keep track of new developments and an excellent resource which indicates that the team behind it are knowledgeable professionals, who are committed to their work. The newsletter hooks into their website which includes further information on their comprehensive products and services they supply.”
Duncan Willmore, Technical Author
“We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.”
Dave Hughes, HCC Embedded