Technical Author/Technical Writer/technical writing training course

Ideal for you if you’re:

  • Looking to start your career as a Technical Author, Technical Writer, or a similar role.
  • Writing instructions, but you’ve never had any proper training in how to do this well.
  • Looking to put together your own technical author apprenticeship scheme for your staff.


An affordable way to learn and master the skills of technical writing


Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation.

technical writing course fingers on keyboard

You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice.

With our reviewed assessments option, you’ll get feedback on your work from experts. You’ll discover what you’re doing right, and how you could make it even better.

ISTC accredited training course logo

Society for Technical Communication logo

Logo for Australian Society for Technical Communication

techcommnz logo

Updated content for 2021

We’ve updated some of the videos, exercises, and handouts to reflect technical writing in 2021.

Comments from delegates

There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.

Emma W., ARM plc Technical Author/technical writing online training course

I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job!

Amber A. Technical Author/technical writing online training course

I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.

Karl D. Technical Author/technical writing online training course

Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated.

David H. Technical Author/technical writing online training course

Who is this course for?

This course is ideal for you if you need to:

  • Create end-user documentation and other forms of instructional content with ease
  • Master the fundamentals of technical writing
  • Get a solid understanding of the Technical Author’s role.

This course is ideal for graduate and junior author induction training, as well as more experienced technical writers who’ve never had any formal training. It’s also great for people changing careers, and looking to become a Technical Author.

Looking for something more advanced?

You might be interested in our Intermediate/Advanced Technical Communication training course.

What is a Technical Author?

Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians.


Technical Authors communicate specialist information about how products and services work and how they can be applied or used in a way that’s easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides.

For a successful career as a Technical Author you’ll need to be a fast learner, with excellent communication skills and the ability to convey factual information clearly and concisely.

The work is often varied, interesting and rewarding.

What will I learn?

In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise:

  • The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work).
  • The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently. This framework will help you avoid wasting time.
  • How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way.

Course modules

The purpose of technical documentation

The different models for technical documentation

What is a Technical Author/Technical Writer?

Adopting a user-centred design approach

Overview of the writing process

Planning your content

Researching the product and audience

The Information Design stage

Software tools

Writing the topics – Overview

Writing the topics – How to write and present different types of information

Writing the topics – Using images and videos

Writing the topics – Index, Search and Metadata


Reviewing and editing

Prerequisites - None

What the course does not cover

This course does not cover:

  • Specific XML documentation standards, such as DITA. You can take our DITA Fundamentals course afterwards.
  • API documentation, but you can take our Writing REST API Documentation course afterwards.
  • Writing User Interface text, but you can take our Writing UI Text course afterwards.
  • STE or the ATA 100 regulatory documentation standard. The ATA 100 standard is used in the aerospace, military, railway, and automotive sectors.

Apart from that, this course will help you create the user assistance for your application or product.

Duration and delivery format

Learning Materials

  • The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you. These are full of practical examples and techniques you can use right away. You can download the course handouts as Word or PDF files.

Your project

  • You’ll be given a project to work on throughout the course. This is a great way to put your learning to practice.


  • You’ll also have option of getting feedback on your exercises from an instructor.


  • With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can spread this time over a few days, weeks or months.

Learn from the experts

As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. We've trained nearly 1,000 people in technical communication. Join in!

This technical communication course is accredited by the Institute of Scientific and Technical Communicators

ISTC accredited training course logo

The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality.

This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members.

Society for Technical Communication logo

Logo for Australian Society for Technical Communication

techcommnz logo

Based in the United States or mainland Europe?

We’ve designed the course to work for people living all around the world.

Professional certification as a technical communicator - Technical Author qualifications

certified member logoCherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world. Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.

Course options and prices

Independent study option

Get the Independent Study Option

Technical Author/technical writing online training course without external assessment.

  • The cost is £185 per delegate (ex VAT).
  • You have access to the 15 modules and the related exercises.
  • The exercises in the course are not reviewed by us.

Assessed option

Get the Assessed Option

Our most popular option. Technical Author/technical writing online training course – with reviewed assessments, feedback and a certificate.

  • The cost is £235 (ex VAT) / $299 per delegate.
  • You have access to the 15 modules and the related exercises.
  • You send your answers to the exercises in the course back to us for review and feedback.
  • You’ll also receive a certificate, once you’ve completed the assessments correctly.

Premium option

Get the Premium Option

You get the Technical Author/technical writing online training course, plus five additional courses.

  • The cost is £595 per delegate (ex VAT) / $799 per delegate
  • Access to the 15 modules and the related exercises from the Technical Author/technical writing online training course
  • You send your answers to the exercises in the course back to us for review and feedback.
  • You’ll also receive a certificate, once you’ve completed the assessments correctly.


Access to these online training courses:

    1. Managing Software Documentation Projects
    2. Revising and Editing Content
    3. Single Sourcing and Content Reuse
    4. Trends in Technical Communication
    5. Creating Screenshots and Images for User Guides

You can also pay in US$ or EUROS. No VAT is charged to people outside of the EU.

How to order

Ordering is simple. Just click the green buttons above or the button below. You will be taken straight to our elearning system.

Go to the course

Free sample module

View the first module in the course

Delegates also get access to all the past episodes of the Cherryleaf Podcast. There's over 30 hours of free training and advice on becoming a better technical and business communicator for you to listen to. It includes interviews with technical communicators at companies such as Amazon, Cisco, Google and VMWare.


There are episodes on starting a career as a Technical Author, writing a Technical Author CV, becoming a freelance Technical Author, the salaries they earn, and what the future holds for technical communication.

Need to train your whole team?

Group bookings

If you have five or more people who you would like to take the course, we can offer a group booking option. Delegates get access for 12 months. Contact us for details.

Virtual classroom courses

Screenshot of class delivered over Microsoft Teams
We can also deliver this course as a virtual classroom course for teams within organisations. This is delivered in two three-hour sessions, usually on consecutive days, via Microsoft Teams or Zoom.

See Technical writing – virtual classroom training course

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