Cherryleaf’s business and technical writing training courses

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

As an IT team, we had an array of support documentation for systems and services that we’d always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.

I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job!

I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.

Thank you for the fabulous course on Friday. I can’t wait to start implementing some of the new techniques.

You delivered a great workshop, I really enjoyed the day…plenty of food for thought and at an ideal time.

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

I found the course material very relevant to the day’s training. Very pleased I took part.

The trainer’s flexibility and delivery were fantastic, making this a really worthwhile day.

Delivered in such an engaging way to inspire the masses.

Good trainer, approachable. Good ideas to take forward.

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

Definitely sending colleagues on this course!

Great course! Definitely recommend.

It was really informative, and Ginny is a very engaging trainer.

A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development.

I have just completed the Intermediate/Advanced Technical Communication training course. (I took all the courses). I’m really glad I took this course; I learnt more than I had expected.

Yesterday I completed all modules in the Intermediate/Advanced Technical Communication training course. I really enjoyed it and I think it’ll be super useful in my job.

The Documenting APIs and Markdown modules weren’t something I did/used in my job at the time, but (they) led to me getting a new job. The UX course was interesting too as that was all new to me.

The API documentation course helped me fully understand how APIs work and the different parts that need to be documented.

I’m very pleased that I signed up for this course. All of the topics were presented in a clear and well paced manner. I learned a great deal without feeling overwhelmed or inundated at any point. I recommend this course to anyone who wants to learn more about technical writing.

I found it all very interesting, and even things that seemed to me to be common sense were good to hear expressed formally.

I found particularly useful and interesting the more technical themes, such as the ones on standards (DITA, Markdown, Asciidoc) or on documenting APIs. I also liked the practical examples provided regarding specific tools (such as Confluence, for example).

Thank you for a really good training course! You were obviously so knowledgeable about the subject and presented everything clearly and in a logical order. The pace was just right with breaks and partner working. Asking people to share answers and thoughts kept it interactive and us all engaged. The feedback from the rest of the team is positive and although we all have slightly different roles, we each got something out of the training.

I took the course to build on my experience as a technical writer, as I’d never had any formal training. I learned a lot! The course was enjoyable and well-organised, with easy-to-follow lessons and quick, helpful feedback that made the experience even better.

Overall, it’s sharpened my skills and improved my confidence. I’d recommend it to anyone wanting to learn more about technical writing or to experienced writers looking to brush up on their skills and ensure they’re following current best practices.

The course is very well structured, and each part builds further on the previous part, making it easier to put all the pieces of the puzzle together. It helped me realize that there is no such thing as one single method or process to build API documentation. There are many variables to consider but the course really offers a guideline for writers to be able to take away and tailor it to their needs.

I especially liked the real life examples and learned that looking at as many API’s and developer platforms as possible is a good way to gain insights.

Since I took the course, I feel more confident to take on any future API documentation projects.

I will be keeping an eye on the Cherryleaf course offerings to see if any additional courses are available to help me build my writing skills.

I’m happy to share that I’ve obtained a new certification: Using Generative AI in Technical Writing from Cherryleaf!..everything is explained from a tech comm perspective so it’s a bit easier to see how AI might be used.

I’m excited to share that l’ve completed Cherryleaf’s ISTC-accredited course on Using Generative Al in Technical Writing – and it was packed with insight.

It’s an excellent course. Very thought provoking.

Thanks for the great course! It was very comprehensive.

I’ve recently completed the Cherryleaf Technical Writing training course – and it felt great to sharpen up my skills 📚✍️

I believe there’s nothing better than continuing to build on your knowledge, and the course helped provide new insights and techniques that will make my communication sharper, more concise, and hopefully more readable 🚀

I just completed “Using Generative AI in Technical Writing” from Cherryleaf! Highly recommended – really comprehensive, helpful and up-to-date course whether you know little or loads about using AI in your writing.

I chose this course because it promised exactly what I was looking for: insights into how AI can support many different stages of the documentation workflow. I wanted to gather more ideas, discover new tools, and see practical examples of AI in action — and this course delivered exactly what I was hoping for.

Some of my main takeaways:
– Exposure to a wide range of AI tools for technical communication
– Proof-of-concept demonstrations that inspired new ways of working
– A fascinating look at Google Opal and its automation potential
– A reminder of how creative and flexible prompt design can be

It was also great to know that the course is accredited by the ISTC – Institute of Scientific and Technical Communicators, which makes it a valuable credential for technical communicators. Many thanks to Ellis Pratt and the Cherryleaf team for creating such a practical, forward-looking program.

Posted to LinkedIn

The course offered practical insights and techniques to make my writing sharper, more concise and more readable. It feels great to freshen up my skills and explore how AI is reshaping the world of technical communication. AI isn’t replacing technical writers (yet!), but it is changing how we work; the advantage lies in knowing when, and how, to use it effectively.

Excellent class, in structure, delivery, and content!

I’ve attended the first edition of Managing and Mastering Documentation Projects with AI, and it was actually a great course. I highly recommend it to all technical writers with at least some experience writing documentation!
(Posted on LinkedIn 17/1/2/25)

Great course, at just the right time for me. I’ve used AI to make the creation of individual docs more efficient but I was struggling to think about how tools could improve the management of a set of documentation..

The course was a perfect blend of discussion and practice. It increased my confidence using the AI tools and my retention of the content.

I learned a lot and now have some practical experience that I can talk about and employ in my work.

The feedback was amazing. I have taken some online courses where it felt like an AI was answering or there was no feedback at all. They guided me through what was good in my submitted answers and things I could have done better in a positive, professional tone that encouraged me to continue. There were also alternative answers generated that allowed me to see the topic from a different perspective.

I had an idea about technical writing before starting the course and I now have a clear understanding about the requirements in a job scenario. It has helped me see technical writing from the given audience perspective. Find out who you are writing for and cater to their needs not to just add lots of fancy words and create lists. Simplicity is our friend and the importance of reviewing your documents.

I found the course extremely helpful in formalising and supplementing the knowledge I’ve built up on the job as a working technical writer for the past few years.

It filled in the gaps and educated me about best practice, and will help me not only in my own work but also in improving our playbooks and SOPs and in onboarding new documentation staff.

Thank you for a very engaging and practical course, I’ve implemented lots of methods and prompts in my workflows.

This course did a great job of helping me uncover my own process blindness. As an experienced technical writer, it’s easy for me to forget the array of tasks & subtasks that go into the work I do because it’s practically second nature. So, it was refreshing to be able to sit still for a few hours, take notice of what I’ve tended to write off as “just part of the job,” and decide how best to handle the parts that still serve the project.

Overall, the course was well structured and put together. I found the practical exercises really helpful.